Herts Ultrasound Scan Ltd — Trade name: EA Ultrasound Norfolk
Terms & Conditions for Private Ultrasound Scans
Norfolk, United Kingdom
Company Number: 17107247
Unit 8, Aylsham Business Park, Richard Oakes Rd, NR11 6FD
1. Acceptance of Terms
1.1 By booking or using our private ultrasound services (the “Scans”) you agree to these Terms and Conditions (the “T&Cs”). If you do not agree, please do not proceed with booking or using our services.
2. Information about Us
2.1 We operate private ultrasound scanning services in Norfolk, England.
2.2 Registered name: Herts Ultrasound Scan Ltd. Company number: 17107247.
2.3 Trading name/business address: EA Ultrasound Norfolk, Unit 8 Aylsham Business Park, Richard Oakes Road, Aylsham – Norwich NR11 6FD.
2.4 To contact us, use the details provided on our website or given at the time of booking.
3. Services Provided
3.1 We provide non-invasive ultrasound scans (e.g., obstetric/pregnancy, abdominal, general medical, musculoskeletal, vascular, where offered) performed by qualified sonographers.
3.2 Diagnostic reports and digital images will be provided and may be shared with your GP or other health professionals with your consent.
3.3 Scans are not a substitute for emergency medical care. If urgent concerns arise, seek immediate medical attention.
4. Booking and Payments
4.1 Appointments may be booked online, by telephone, or by email. A deposit (£50) or payment in full may be required to secure the appointment.
4.2 All prices are published on our website or provided at the time of booking. Prices may change, but the price quoted at appointment confirmation will apply to that appointment.
4.3 A deposit (as advised at booking) may be payable to secure the appointment. The balance is payable before or at the time of the Scan as specified in the appointment confirmation.
4.4 An invoice may be issued on request after completion of the Scan detailing the price due and any payments already paid.
4.5 If a pricing error is identified, we will inform you and offer the option to book at the correct price. If the error is obvious mispricing to you as a consumer, we may not be obliged to provide the Scan at the incorrect price.
5. Appointments, Cancellations, and Refunds
5.1 We will confirm your appointment in writing (email). Please follow any pre-scan preparation instructions provided.
5.2 If you are more than 15 minutes late without prior notice, we may cancel the appointment and charge the full price.
5.3 Cancellations more than 48 hours before the appointment are usually eligible for a refund of deposits or payments made, subject to our policies. Cancellations within 48 hours may incur non-refundable deposits or other fees as advised at booking.
5.4 If you fail to attend, you may forfeit deposits or payments made, subject to our policy.
5.5 If we cancel an appointment for any reason, you will receive a full refund of deposits or payments already made.
5.6 We may offer an alternative appointment date where possible, subject to availability.
6. Patient Responsibilities
6.1 Provide accurate medical history and disclose any conditions affecting the scan.
6.2 Ensure a safe environment for our clinicians (space, privacy, and safety).
6.3 Follow any pre-scan instructions (e.g., fasting or hydration requirements where applicable).
6.4 Arrive with appropriate identification as required by us.
7. Data Privacy and Information Handling
7.1 Data privacy is governed by our Privacy Policy, which forms part of these T&Cs.
7.2 Personal and medical data will be stored securely and shared only with your consent or as required by law or to provide the service.
7.3 Scan images and reports will be stored securely and sent to you or your referring clinician as agreed, with your consent.
8. Intellectual Property
8.1 All intellectual property in the scans, reports, and any associated materials remains the property of the Clinic.
8.2 You are granted a non-assignable, non-exclusive licence to use the scans and reports to obtain medical advice, on full payment, and only for that purpose. You must keep all notices intact.
9. Changes to Terms
9.1 We may revise these T&Cs at any time by amending them; you should check this page for changes.
9.2 Each appointment is governed by the T&Cs in force at the time of that appointment.
10. Property and Image Rights (During Appointments)
10.1 Filming or taking images during the appointment is not allowed unless expressly agreed in advance.
10.2 All ultrasound images/videos are sent to you or to your hospital on request and consent.
11. Liability
11.1 If we breach these T&Cs or are negligent, we are liable for reasonably foreseeable losses caused by that breach or negligence, up to a limit of the price paid for the relevant Scan(s) and related services. We are not liable for losses that are not reasonably foreseeable.
11.2 We do not exclude liability for death or personal injury resulting from our negligence.
11.3 As a consumer, you may have statutory rights that are unaffected by these terms. Nothing in these T&Cs excludes or limits those statutory rights.
12. Force Majeure
12.1 We are not liable for failures or delays caused by events outside our reasonable control (force majeure).
12.2 Examples include strikes, illness, natural disasters, wars, epidemics, telecommunications failures, and governmental actions.
12.3 If such an event occurs, we will notify you as soon as reasonably practicable, suspend our obligations, and where possible reschedule the Scan after the event.
13. Communications
13.1 “In writing” includes email and other electronic communications acknowledged by us.
13.2 Notices and communications should be sent to the address or email provided at booking; we will acknowledge receipt.
13.3 Complaints should be raised within 7 days of the relevant event; we will investigate and respond where possible.
13.4 You may request copies of your records or invoices, and we will provide them in a reasonable format within a reasonable timeframe.
14. Other Important Terms
14.1 We may transfer our rights and obligations to another organization without your consent; you will not be prejudiced by such assignment.
14.2 Your rights and obligations may not be transferred or assigned to third parties without our prior written consent.
14.3 This contract is between you and us only; third-party rights do not apply.
14.4 If any clause is unlawful or unenforceable, the remainder shall continue in full force and effect.
14.5 Failure or delay in enforcing a right does not waive that right; any waiver must be in writing.
14.6 These T&Cs are governed by English law; disputes are subject to the exclusive jurisdiction of the courts of England and Wales, unless required otherwise by applicable consumer laws.
14.7 We process personal data in accordance with our Privacy Policy. We retain records as required by law and for service provision, dispute resolution, and legal obligations.
14.8 We will provide reasonable adjustments for customers with disabilities or specific needs, where feasible and required by law.
14.9 These Terms are written in English. If translations exist, the English version prevails in the event of conflict.
14.10 Diagnostic reports and digital images may be shared with your GP or other health professionals with your explicit consent, and as required by law.
14.11 Scan images and reports remain the property of the Clinic. You are granted a non-assignable, non-exclusive licence to use them solely to obtain medical advice, on full payment. Filming or capturing additional images during the appointment is subject to our policy and any applicable consent.